Frequently asked questions
Owner and resident questions, answered
If your question is not here, call (715) 552-2050 or send a message. A real person replies within one business day.
For property owners
Hiring Regal to manage your rental
What does full-service property management include?
Marketing and online listings with professional photography, tenant screening (credit, background, income verification), Wisconsin-compliant lease preparation and signing, rent collection and accounting, maintenance coordination with our in-house team, routine inspections, monthly owner statements, Owner Portal access, Tenant Portal access for your residents, and eviction coordination if it is ever needed.
How much does property management cost?
Tenant Placement is a one-time fee equal to one month's rent, paid after the lease is signed. Full-service management is a monthly percentage of collected rent that depends on the property type and number of units. Every agreement is written for the owner, so tell us about your property and we will quote it specifically.
How do you screen tenants?
Every applicant goes through a credit check, criminal and eviction background check, employment and income verification, rental history, and reference calls. We present qualified candidates to you with the full picture, and you keep final approval under Tenant Placement.
How are maintenance requests handled?
Residents submit requests through the Tenant Portal, and our own maintenance technicians handle the work rather than a rotating list of contractors. Emergencies go to a 24/7 line. Routine repairs are completed under a pre-approved limit set in your agreement, and anything above it is approved by you first.
How and when do I get paid?
Rent is collected through the Tenant Portal and disbursed to your bank account with a monthly owner statement showing income, expenses, and any maintenance invoices. Statements, leases, and inspection reports are available any time in the Owner Portal.
Can I switch to Regal if my property is already rented?
Yes. We take over existing leases and tenants without interruption, introduce ourselves to your residents, move the file into our systems, and start managing from the agreed date. Owners usually switch at the end of a management contract or when self-managing becomes a burden.
Which areas do you manage in?
Eau Claire, Altoona, Chippewa Falls, Lake Hallie, and Menomonie, Wisconsin. We manage single-family homes, duplexes, multifamily buildings, commercial space, HOAs, and storage facilities.
Do you require a long contract?
No. Our agreements are tailored to each owner and can be ended with notice. We would rather keep your business by doing good work than by locking you in.
For residents
Renting a Regal community
How do I apply for an apartment?
Click Apply Now on any property page. Applications are submitted through our secure AppFolio portal and reviewed by a real person on our local team, usually within a few business days.
What do I need to qualify?
A completed application for every adult, photo ID, proof of income, and consent to a credit and background check. We look at the whole picture, so reach out if you have questions about your situation before applying.
Do you allow pets?
Policies vary by community. Some townhomes allow small dogs with a monthly pet fee, and others are pet-free. Each property page lists its policy, and our office can confirm before you apply.
How do I pay rent?
Through the Tenant Portal online or in the AppFolio app, by bank transfer or card. Rent is due on the first of the month. You can set up automatic payments so you never miss a due date.
How do I submit a maintenance request?
Log into the Tenant Portal and submit a request with photos. Our in-house maintenance team schedules the repair and keeps you updated through the portal. For emergencies such as no heat in winter, flooding, or a safety issue, call the 24/7 emergency line at (715) 563-6523.
What is the security deposit and when do I get it back?
The deposit is listed on each property page, usually one month's rent or a flat $1,000, due at lease signing. Under Wisconsin law we return your deposit, with an itemized statement of any deductions, within 21 days after you move out.
Are the buildings smoke-free?
Yes. All Regal communities are smoke-free, with no smoking in units or within 25 feet of the building.
How do I give notice to move out?
Written notice through the Tenant Portal or to our office, within the notice period in your lease (typically 60 days before the end of the term). We will schedule a move-out inspection and walk you through the process.
Still have a question?
Call the office or send a message and we will get you an answer.